With a strong foundation built on 5 years in the BPO industry, I’ve grown into a dynamic leader with hands-on experience as a Sales Support Specialist and Order Management Specialist. I’ve led customer-facing teams, streamlined operational workflows, and delivered outstanding service across diverse sectors, including CRM, ERP, and Data Management. My professional impact extends across global markets in the US and the UK.
???? Leadership & Operations
As an experienced professional in BPO, I managed high-performing sales and support teams focused on customer engagement, order processing, and after-sales service. I facilitated communications with prospective clients through email, calls, and virtual meetings (Zoom, Microsoft Teams), showcased products, and ensured timely issue resolution. In my role as an Order Management Specialist, I oversaw CRM operations, tracked customer orders, analyzed market trends, managed inventory levels, and implemented restocking strategies. I also measured productivity through performance and financial data. These experiences have shaped my leadership approach—data-driven, customer-centric, and results-oriented.
