A dedicated and hard-working individual with an eagerness to learn. Highly dependable and proactive. Strong customer service and problem-solving skills. With a "can-do-will-do" attitude.
With a specialization in various CRM and Project Management software:
• Zendesk
• Shopify
• Freshdesk
• Kustomer
• ConnectWise
• Solidus
• NetSuite
• Asana
• Notion
• ClickUp
• Smarttask
• MaestroQA
• Google Suite
• Microsoft Teams
e-Commerce Experience
• Order Fulfillment via Solidus, Shopify, Amazon, eBay
• Admin Support
• Customer Service
• Writing Product Description & SEO Friendly Title
• Social Media Management
• Chat and Email Handling/Management
• Quality Assurance Specialization
• Data Analysis for Customer Experience Improvement
• Zendesk Macro Management
B2B-focused Customer Service Experience:
• Email and Phone Management with ConnectWise
• Lead Generation
• Daily Activity Reports
• Customer Engagement
• E-commerce Solution Templates
• Sales Performance Metrics
• Ticket Monitoring
I aim to render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally and allows me to enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment.
If you think I am the right fit for your project/team, don't hesitate to contact me. I would love to hear from you!
