With 10 years of diverse experience in the IT industry, I bring a well-rounded skill set spanning Level 2 Application Support, System Administrator, Release Management, and Data Analysis. I specialize in streamlining processes, optimizing workflows, and implementing automation solutions to reduce manual effort and enhance operational efficiency. My technical expertise includes Unix Shell scripting, VBA (Excel macros), SQL, DevOps, and ETL, complemented by strong competencies in i----------- request, service request, and change management.
I have a proven track record of collaborating effectively with cross-functional teams to ensure smooth software deployments, rigorous testing, and timely resolution of production issues. As a data analyst, I leverage automation and advanced reporting to deliver actionable insights that drive informed decision-making and operational improvements.
Driven by a passion for continuous learning and problem-solving, I excel in fast-paced environments that demand technical agility, analytical thinking, and effective communication. I am committed to delivering innovative solutions that align with business goals and foster lasting value.
