Proficient in L1 and L2 support, resolving general technology infrastructure i-----------, and handling service requests via phone, email, and chat<!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!---->. Experienced in troubleshooting and repairing specific units like biometrics, HTV, DMB, and CCTV<!---->. Currently serving as an IT System Administrator VA, responsibilities include installing, configuring, and maintaining software, hardware, networks, and firewalls<!----><!----><!----><!---->. Also skilled in managing virtualization environments Hyper-V.
