With over 16 years of experience across retail, telecommunications, and healthcare, I am a dedicated customer service professional known for resolving complex issues with patience, precision, and care. My career spans high volume frontline environments and specialized BPO roles giving me a rare blend of people skills and technical depth.
I spent 13 years in retail customer service, where I built a solid foundation in conflict resolution, customer retention, and maintaining positive experiences even under pressure. I then transitioned into the BPO industry, supporting US-based customers on a telco account handling network troubleshooting, technical support, and sales assistance in a fast-paced, high-call-volume setting.
Most recently, I have specialized in prior authorization and insurance support within healthcare, where accuracy and compliance are non-negotiable. I manage complex workloads, verify insurance coverage, and communicate clearly with patients, providers, and insurers always prioritizing both efficiency and empathy.
Whether I am de-escalating a frustrated customer, navigating insurance regulations, or troubleshooting a technical issue, I show up with the same commitment: to listen, solve, and deliver.
