E-commerce email support professional with 17 years of experience supporting online sellers and customers across Amazon, eBay, and Lazada. Specialized in Amazon Seller Central, A-to-Z claim handling, buyer email management, and review response. Proficient in Zendesk, Five9, LiveChat, ReplyManager, and UrbanSeller.
Handled high-volume email queues with accuracy and consistency, including end-to-end A-to-Z claim resolution over 6 years with zero account suspensions. Also experienced in billing, sales support, and administrative tasks across both call center and remote e-commerce environments.
Fluent in English, detail-oriented, and comfortable working independently or as part of a team.
Open to learning new tools to meet client needs. Available for full-time remote work immediately.
