Current Position:
Operations Engineer at RenditionDigital International Ltd (Dec 2023 - Present, Remote, Philippines)• Specializes in resolving customer production issues (P1-P4) within SLA.• Manages customer communications and supports root cause analysis for critical issues.• Oversees the Support JIRA queue, ensuring timely resolution and follow-ups on support tickets.• Maintains enterprise monitoring solutions (Datadog, OpsGenie) and develops monitoring reports and dashboards.• Works with AWS services and various programming and automation tools.Previous Experience:Application Support Analyst at TELUS International Philippines (Jan 2020 - Dec 2023)• Provided day-to-day product support, handling client communications and technical issues.• Collaborated with technical teams and managed operational tasks, including server monitoring and VM management.• Created and maintained technical documentation and handled change requests.Peoplesoft Administrator at Accenture (May 2017 - Jul 2019)• Managed installation and configuration of PeopleSoft applications, ensuring system performance and availability.• Worked with cross-functional teams to troubleshoot and resolve infrastructure-related issues.• Provided support and training to junior tea-----------mbers and tracked i----------- via ServiceNow.
