Results-driven Customer Operations, Technical Support, and Escalations Specialist
with 4+ years of corporate experience supporting companies including Uber, Chase
Bank, and Telstra. Skilled across phone, email, and live chat channels, with expertise in
fraud investigation, document validation, refund processing, and financial dispute
resolution. Experienced as a Virtual Assistant and NEMT Dispatcher, managing real-time trip scheduling and driver coordination. Proven track record in driver outreach,
technical troubleshooting, and cross-functional collaboration. Adaptable and detailoriented, proficient in Salesforce and AI-powered tools, bringing corporate-level
precision to remote operations.
Verified