I am a customer service and eCommerce professional with extensive experience in customer engagement, sales, technical support, and digital operations. I specialize in understanding customer needs and delivering excellent service through both face-to-face and virtual interactions.
My background in the technology industry has strengthened my technical troubleshooting skills, product knowledge, and ability to provide effective aftersales support. Through this experience, I developed strong communication skills, problem-solving abilities, and sales expertise while assisting customers with technical concerns and product-related inquiries.
In addition, I have experience working as a part-time eCommerce Specialist, focusing on product listing, order processing, and seller account management across multiple eCommerce platforms such as Amazon, eBay, Target, Home Depot, Shopee, Lazada, and other marketplaces. I am knowledgeable in managing online store operations, maintaining accurate product listings, handling customer orders, and ensuring smooth marketplace performance.
I also have experience as an SEO Specialist, where I handled website optimization, web audits, keyword research, landing page analysis, and performance monitoring using various SEO tools. My responsibilities included tracking website traffic, preparing 30-day performance reports, creating optimization recommendations, implementing SEO improvements, and monitoring Google Search Console and Google Analytics. My primary goal has always been to improve website rankings and increase visibility on the first page of Google search results.
Additionally, I have experience in the telecommunications industry, where I worked in customer service and sales for a local telecom company. I became proficient in navigating CRM systems and various internal tools used for ticketing, customer verification, and interdepartmental collaboration. I handled SIM card replacements, account modifications, account terminations, billing disputes, adjustments, customer inquiries, and sales activities, including offering new lines and additional services. I also gained strong knowledge of telecom products, services, and company policies.
With my diverse background in customer service, technology, eCommerce, SEO, and telecommunications, I bring adaptability, strong communication skills, technical expertise, and a customer-focused mindset. I am committed to delivering quality service, improving business processes, and contributing to organizational success.
Verified
