I am a personable and proactive Call Center Representative with 6 years of experience working in the BPO industries and as a VA in e commerce. My expertise is in customer service, sales, and level 1 technical support.
I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone or after reading email response.
Over the years I have mastered conflict management. I know how to de-escalate in a way that builds a positive customer experience.
When dealing with customers, it is important to remember that you never know their story. Each time I am on the phone, I remember that it doesn’t matter if they are a one-time customer or a loyal follower. Everyone is equally important to us.
In my previous position, I handled a wide variety of customer support issues ranging from bills inquiries to technical support, process exchange on order, partial order/item cancellation, process orders on Shopify/Amazon, Logistics task. My consistent attention to details contributed greatly to the company's reputation for customer satisfaction.
I pride myself on my stellar communication skills. I am diligent when it comes to documentation and I am adamant about learning new techniques to help me progress in my career.
I am confident that if hired as a Call Center Representative, I would be able to immediate add value to your team. My resume is attached for you to review and I am available to interview at your convenience.
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