Hello there, I'm Naidez from the Philippines. With over 4 years of experience in healthcare administration and support, I specialize in making sure everything runs smoothly behind the scenes for healthcare providers. I focus on patient communication, appointment scheduling, and care coordination, medical billing/revenue cycle management, making sure patients get the care they need while businesses maintain efficient, organized operations. I'm great at handling a variety of administrative tasks, from appointment scheduling to claims processing, and I ensure things get done on time and without errors.
Here’s how I help businesses:
New patient intake
Guide patients through onboarding
New patient referral
Inbox & email management
Patient education
Insurance verification
Prior authorization
Claims processing & claims follow-up
Invoicing & billing support
Medical coding CPT & ICD-10
Payment processing
Denial management
Appeals management
Patient eligibility verification
Medical transcription
Medical records management
Payment plan management
Patient education on benefits
Workcover billing support
NDIS patient care coordination
NDIS billing support
Billing dispute resolution
Insurance claims corrections
Administrative support for patient care operations
Communication between patients and clinical providers
Appointment scheduling, cancellations and reschedules
Maintain accurate and HIPAA-compliant documentation
Follow up on denied or rejected claims to ensure timely resolution
Maintain confidential patient records in compliance with industry standards
Prepare financial reports and assist with account reconciliation
Offer strong customer service, addressing patient inquiries promptly
Tools I'm proficient at:
AdvancedMD, eClinicalWorks (eCW), DrChrono, Aprima, Credible, Prompt, Nookal, Tebra, Office Ally, Kinnser, Zoom, Skype, Google Meet, WhatsApp, Viber, Telegram, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), ChatGPT
Why businesses work with me:
Able to handle multiple tasks effectively
Compassionate, highly organized and detail-oriented
Proven track record of improving operational efficiency and reducing errors
Excellent spoken and written English with a professional and friendly phone manner
Familiar with EHR or EMR systems, scheduling platforms, and patient portals
Dedicated to delivering high-quality work with a focus on accuracy and timeliness
Experience contacting patients, medical offices, or insurance companies
With reliable computer, stable high-speed internet, noise-canceling headset, quiet home workspace
Invite me for an interview.
You're looking for an online assistant who can support your healthcare or administrative needs and one who will not ghost you when things get tough -- that's me. I’d love to discuss how I can help you. Let's chat soon.
Medical Services, Patient Care, Medical Virtual Assistant, Medical Knowledge, Electronic Health Record, Customer Support, English Speaking, Patient Care, HIPAA Compliance, Scheduling, Healthcare, Customer Relationship Management, Email Support, Medical Billing, Appointment Setting, Credentialing, Admin Data Processing, Medical Insurance, Phone Support, Office and Administration, Organization, Administrative Management, Medical Coding
