Job Profile: Civil Engineer & BPO Professional
I am a Civil Engineer with 3+ years of experience specializing in site supervision, project management, and design. Skilled in overseeing site operations, managing manpower, and preparing detailed project reports. Proficient in AutoCAD, Autodesk Mechanical, and SketchUp, with strong knowledge of mechanical, electrical, and structural design techniques. Experienced in residential construction, welding and fabrication practices, and structural integrity analysis. I successfully transitioned into the BPO/WFH industry, gaining 15 months in International Voice Accounts, 4 months in Non-Voice Accounts, and 8 months of Chat Support in a remote work setup. Developed expertise in customer service, communication, and organizational skills, with proficiency in tools such as Zendesk, Shipping Tracker Tools, Optix, Citrix, and Live Engage. Familiar with AI tools (ChatGPT, Copilot) and FTP/SFTP systems.
Key strengths include:
Site Supervision & Project Management – Ensuring timelines, budgets, and specifications are met.
Technical Expertise – AutoCAD, design visualization, mechanical/electrical/structural knowledge.
Customer Service & BPO Tools – Skilled in troubleshooting, account maintenance, and escalation handling.
Communication & Productivity – Strong written/verbal skills, time management, and typing speed of 65+ WPM.
Software Proficiency – Microsoft Office Suite, project management software, and engineering tools.
I am currently seeking opportunities in Chat/Email Support, customer service/technical support, Data Entry, or AutoCAD Operations, where I can leverage my diverse skill set and contribute to organizational success. I am a SMART worker, adaptable, and committed to delivering results with excellence.
