Results-driven healthcare professional with extensive experience in Prior Authorization and Utilization Management, specializing in OptumRx Specialty Pharmacy, eligibility verification, and medical claims review. Former Trainer Intern for two years, with proven ability to mentor, coach, and support team performance while maintaining quality and compliance standards.
Backed by a solid corporate background in customer service excellence, consistently recognized with multiple awards for performance, professionalism, and customer satisfaction. Known for strong analytical skills, attention to detail, and the ability to communicate complex healthcare information clearly and effectively. Highly adaptable, dependable, and well-suited for fast-paced, high-accountability healthcare environments.
