-11 years of experience in the Customer Service Industry.
-7 years of supervisory/ team management experience
-4 years as a Virtual Assistant
-Upwork TOP RATED PLUS with a 100% Job Success Score
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Accounts/Clients I've worked with:
-E-commerce
-Medical Insurance
-Internet Service Providers
-Mobile Operating Software
-Restaurant Reservations
-Hotel Management
-Gaming
-Cloud Computing
-Media Monitoring
-Transportation
-Logistics
-Marketing
-Auction & Dropshipping
-Learning & Development
-Appointment Setting
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Here are my skills:
-Oral and Written Communication Skills
-Client Management Skills
-Organizational and Administrative Skills
-Technical and Research Skills
-Customer Service (Live Chat and Email Support)
-Data Entry, Transcription, and Translation
-Google Spreadsheet and Microsoft Excel (custom formulas, pivot table, data validation, dashboard creation, VLOOKUP, etc.)
-Google Ads Search
-Quality & Training
-Calendar, Email, and Flights Management
-Social Media Management, Leads Generation & Outreach
-Project Innovation and Project Management
-KPI, IDP creation, SMART planning, SWOT analysis
-Reports, Dashboards, and Analytics
-Workforce Management, Scheduling, and Forecasting
-User moderation
-Leadership Skills
-Basic Photo/Video Editing
-Typing speed of 90-100 wpm
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Other CRMs/Apps/Software/Tools I have experienced using:
-Microsoft Office (Excel, Word, PowerPoint)
-Google Workspace
-Project Management Tools (Asana, Todoist, Trello, -----------, etc)
-Messaging/Communication Apps (Slack, Skype, Zoom, Twist)
-CRM (Zendesk, Salesforce, Cisco, Avaya, Citrix, Freshdesk, Intercom, HighLevel)
-Cold Email Software (Mailchimp and Instantly)
-Social Media Management Tools (iMovie, Windows Movie Maker, Canva, PhotoGrid, YT Studio Maker, Meta Business Suite, Loom)
-Learning Management Systems (Google Classroom, Kajabi, Lessonly)
-ChatGPT
-Samsara
-Moodle
-Tableau
-Looker
-Shopify
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Please feel free to message me to discuss whether my qualifications and experience align with what you're seeking. I’m excited to work with you soon!
Verified
