CORE SKILLS:
Data Entry Office ManagementMicrosoft Office ProficientRisk Identification and AnalysisInternal AuditingQuality Management Systems (QMS)ISO Standards and ComplianceRoot Cause AnalysisCustomer Service Management(CRM)Graphic DesignTechnical ResearchCreative WritingRecruitmentOnboarding SkillsOrganizational Skills
WORK EXPERIENCE:
GRAPHIC DESIGNER
UPWORK |-----------
• Designed graphics and visual content for a long time client.
• Develop creative concepts and visual ideas based on client or project requirements.
• Creating designs for print media, including logos, brochures, and flyers.
CUSTOMER SERVICE REPRESENTATIVE
VXI GLOBAL HOLDINGS |-----------
• Handling customer inquiries, providing customer service, offering new services, and providing technical support.
• Payment processing including credit card transactions, checks, and electronic transfers, addressing and resolving any billing discrepancies or disputes with customers.
• Troubleshooting hardware, software, or network problems which involves walking customers through step-by-step solutions,
• Promoting and selling products and services, identifying opportunities to upsell higher-tier plans or additional services
ADMINISTRATIVE STAFF
CITY GOVERNMENT OF DAVAO | -----------
• Expertise in Office software, such as Microsoft Office Suite (Word, Excel, PowerPoint)
• Managed office operations and administrative tasks
• Coordinated meetings and scheduled appointments
• Report Generation, Prepare and format reports, presentations, and other documents as needed.
INTERNAL QUALITY AUDITOR
CITY GOVERNMENT OF DAVAO |-----------
• Standards Adherence: Ensure the organization adheres to relevant quality standards, regulations, and industry best practices.
• Audit Scope and Objectives: Define the scope, objectives, and criteria for the audit based on the QMS requirements and relevant standards (e.g.,ISO-----------).
• Document Review: Review relevant documentation, including policies, procedures, processes and practices in action to ensure they are being executed as described and to identify any discrepancies or areas of concern.
• Audit Report: Prepare detailed audit reports outlining findings, including any non-conformities, observations, and opportunities for improvement.
EDUCATION:
University of Mindanao
BACHELOR OF SCIENCE IN PSYCHOLOGY
INTERNSHIP
Industrial Setting: 100 hrs. | August 2019 RECRUITMENT INTERN
Clinical Setting: 100 hrs. | September 2019
New Day Recovery Center, Davao City
CLINICAL INTERN
