Detail-oriented and analytical professional with over 4 years of experience across auto claims adjustment, mortgage processing, and customer service. Skilled in reviewing complex documents, verifying compliance, analyzing data, and resolving client concerns with accuracy and efficiency.
As an Auto Claim Adjustor, I have hands-on expertise in assessing vehicle history reports, differentiating pre-existing conditions from new damages, calculating loan-to-value ratios, and ensuring claim validity using tools such as CARFAX, Kelley Blue Book, J.D. Power, IVOS, RDN, and Centerpoint. Adept at handling lienholder verifications, processing settlements, and maintaining compliance with strict audit standards.
Previously, as a Mortgage Process Associate, I managed insurance and escrow documents, verified mortgage coverage, and ensured compliance with regulatory requirements using Unitrac systems. Experienced in data entry, policy review, and coordinating with escrow departments to streamline processes and ensure accurate borrower records.
With a strong foundation as a Customer Service Associate in healthcare, I developed excellent communication skills by assisting members with enrollment, eligibility, claims, and benefits while maintaining HIPAA compliance. Proficient in explaining complex coverage details, resolving billing issues, and ensuring client satisfaction.
Core Skills & Tools:
Auto Insurance Claim Processing & Adjustment
Mortgage & Escrow Document Review
Data Analysis & Loan-to-Value Calculations
Compliance & Regulatory Standards (HIPAA, Audit)
Claims Management Systems: IVOS, RDN, Centerpoint, Unitrac
Vehicle Tools: CARFAX, Kelley Blue Book, J.D. Power
Customer Service & Dispute Resolution
Strong Attention to Detail & Accuracy
Verified
