Professional Virtual Assistant | Customer Service & Real Estate Support Specialist
I am a results driven Virtual Assistant with over 13 years of experience in customer service and administrative support, including more than 4 years working as a Real Estate Virtual Assistant. I have supported businesses in the US, Australia, and and Canada across industries such as real estate, insurance, telecommunications, and marketing.
My core strengths include lead generation, CRM management, appointment setting, client follow ups, and social media support. I have worked as a Lead Generation Specialist, Social Media Manager, Appointment Setter, and Customer Service Manager, helping businesses stay organized, convert leads, and maintain strong client relationships.
I am highly experienced in handling phone, chat, and email support with professionalism, empathy, and strong attention to detail. I am reliable, detail oriented, easy to work with, and able to work independently in fast paced environments. I follow instructions well, communicate clearly, and consistently meet deadlines.
My goal is to help business owners save time, stay organized, and deliver a better experience to their clients. I am open to long term or project based work and always willing to learn new tools and processes to better support your business.
Systems & Tools
CRMs and Platforms
HubSpot, Salesforce, Zoho, Zendesk, -----------dia, HDPhotohub, Notion, Front
Communication and Softphone Systems
Intercom, Amazon Connect, IEX, OpenPhone, Slack, Skype, Google Hangouts, Viber, Google Meet<8efe80624d780eba0c6493ec45140364>Email and Productivity Tools
Gmail, Outlook, Yahoo Mail, web based email systems
Google Workspace
Google Docs, Google Sheets, Google Drive
Microsoft Office
Word, Excel, PowerPoint, Outlook
Social Media Platforms Facebook, Instagram, LinkedIn, Twitter
Technical and Support Tools
Remote desktop tools, ticketing systems, diagnostic tools
