Are you looking for a customer support professional who can handle your clients with empathy, efficiency, and professionalism?
With 5+ years in customer service and 10+ years in sales and client-facing roles, I specialize in delivering omnichannel support across email, chat, SMS, and inbound/outbound calls. My background includes working with global companies such as Amazon, Rent App, and Vinyl Me, Please, where I consistently achieved high CSAT scores and exceeded KPIs.
Here’s what I can do for your business:
1.Customer Support (Voice & Non-Voice) – resolving inquiries through email, live chat, SMS, and phone with accuracy and care.
2.Issue Resolution & Retention – skilled in conflict management, de-escalation, and customer retention.
3.Technical & Account Support – assisting with billing, payments, verification, and troubleshooting.
4. Admin & Virtual Assi-----------nce – calendar management, inbox handling, data entry, and backend support.
5. CRM & Tools Expertise – Gladly, Zendesk, HubSpot, Stripe, Shopify, Google Workspace, and Slack.
Clients value me because I’m:
- A strong communicator with a clear, neutral accent
- Empathetic yet solutions-focused
- Adaptable, tech-savvy, and reliable in remote environments
If you’re looking for a CSR who can elevate your customer experience while helping streamline operations, I’d love to be part of your team.
