I am a dedicated Customer Service and BPO professional with 6 years and 6 months of total work experience, including 5 years and 3 months of BPO experience. I have handled different types of accounts, including Healthcare and Health Insurance, Financial and Credit Card, Collections, Retail, Insurance, Sales, and Customer Support.
I have extensive experience providing customer service through voice, email, and other support channels. I am experienced in handling customer inquiries, account management, billing and payment concerns, claims, prescription and medication support, order processing, refunds, replacements, and issue resolution.
I have 2 years and 6 months of healthcare and health insurance experience, where I handled member services, benefits and coverage inquiries, prescription claims, prior authorization requests, medication and mail-order support, Medicare-related programs, premium billing, payments, and account concerns.
I also have 1 year and 8 months of financial and credit card experience, including payment processing, billing inquiries, payment arrangements, installment options, financial assistance, credit card support, and account maintenance. I also have 1 year and 4 months of collections experience, handling inbound and outbound calls, outstanding payments, payment arrangements, and customer account support.
I also have experience in retail and e-commerce customer support, including order placement, order tracking, product availability, pricing, returns, refunds, replacements, loyalty programs, and resolving order-related concerns.
In addition, I have experience in sales, upselling, and cross-selling, including promoting additional insurance products, credit card products, subscription upgrades, and membership plans. I am comfortable identifying customer needs and recommending products or services that are appropriate for them.
I am also experienced in email and non-voice customer support, handling customer requests, account concerns, subscription inquiries, documentation, and follow-ups. I am adaptable and able to learn new processes, systems, and products quickly.
I am known for providing professional, empathetic, and customer-focused service, while maintaining accuracy and efficiency. I am comfortable handling sensitive customer concerns, resolving issues, documenting interactions, and working toward customer satisfaction and performance goals.
Key Skills:
Customer Service
Healthcare & Health Insurance
Financial & Credit Card Support
Collections
Billing & Payment Support
Insurance Support
Retail & E-commerce Support
Sales, Upselling & Cross-selling<8efe80624d780eba0c6493ec45140364>Email & Non-Voice Support
Account Management
Order Processing
Claims & Prescription Support
Customer Retention
Issue Resolution
Data Entry & Documentation
Microsoft Office / Excel
Customer Relationship Management
