I am a CUSTOMER SERVICE EXPERT with 20 years of experience in this field. Majority of my experiences are with the BPO/CALL CENTER industry wherein I held different roles such as, TEAM LEADER, TRAINER and OPERATIONS MANAGER for some of the TOP call centers in the Philippines.
I have supported different clients who provide the following services: customer service, billing, technical support, healthcare and telecoms.
I am a VETERAN when it comes to PHONE SUPPORT and EMAIL SUPPORT/MANAGEMENT. I am well versed on how to provide EXCEPTIONAL level of SERVICE. Additionally, I am a PEOPLE PERSON, I can easily GET ALONG WELL with my colleagues and staff.
As part of my role, I have also managed different projects from its conception to its implementation. How to create a WOW customer experience, Quality call flow, canned email responses are some examples of my projects.
I am comfortable with client relations and I have a deep understanding on the importance of having a seamless work relationship.
I am a FAST LEARNER and I am an ADVOCATE of CHANGE. I value LEARNING at it creates more opportunities. I am OPEN to NEW SKILLS that would help me become better with any endeavor I will pursue.
