I am a dedicated logistics and customer support professional with several years of experience in freight operations, shipment coordination, and remote customer service. My background includes coordinating FTL and LTL shipments, tracking deliveries, scheduling pickups and appointments, resolving shipment exceptions, handling billing inquiries, and communicating with customers, carriers, and internal teams to ensure smooth day-to-day operations.
In addition to my logistics experience, I have leadership experience managing teams, handling escalations, coaching employees, monitoring performance, and ensuring operational goals are met. I am highly organized, detail-oriented, and comfortable working in fast-paced environments where communication, multitasking, and problem-solving are essential.
I am proficient in handling email, chat, and phone support and have experience working with CRM systems, ticketing platforms, Google Workspace, Microsoft Office, and remote collaboration tools. I learn new systems quickly and take pride in delivering excellent customer service while maintaining accuracy and professionalism.
I am currently seeking a long-term remote opportunity where I can contribute my logistics, operations, and customer support experience while continuing to grow professionally.
