Healthcare support professional with 6+ years of experience in BPO and healthcare operations, specializing in patient scheduling, insurance coordination, and administrative support.
Experience includes scheduling services within a hospital setting, managing appointments, provider calendars, and last-minute changes while ensuring accuracy, efficiency, and a smooth patient experience. Experienced in handling high-volume tasks in fast-paced environments where attention to detail and prioritization are critical.
Background includes patient registration, insurance verification, claims inquiries, cash posting, and accounts receivable, along with strong knowledge of EMR/EHR systems, HIPAA compliance, and medical terminology.
Skilled in tools such as Cerner, WellSky, Availity, Salesforce, and Microsoft Office. Known for strong communication, reliability, and the ability to deliver accurate, patient-focused support.
Open to opportunities in healthcare administration, scheduling, and virtual support roles.
