I hope we can collaborate together. With experience in both collections, customer service and sales, I have developed strong communication, negotiation, and problem-solving skills that allow me to deliver excellent results while maintaining a positive customer experience.
Previously, I worked with Wells Fargo as an Account Associate Resolution Representative (Collection Specialist), where I negotiated with customers regarding outstanding overdraft balances and helped them establish payment plans that fit their financial situations. My role required professionalism, empathy, and the ability to find mutually beneficial solutions while meeting collection objectives.
In addition, I worked as a Sales and Customer Service Representative supporting AT&T through a BPO company. In this role, I handled customer inquiries, explained billing concerns, provided technical support, and identified sales opportunities. These responsibilities strengthened my ability to build rapport with customers, resolve issues efficiently, and consistently provide high-quality service.
Beyond my individual contributions, I also served as a leader for a small team, assisting colleagues with processes, providing guidance, and helping the team achieve performance targets. This experience enhanced my leadership, coaching, and teamwork skills.
With my background in collections, customer service, sales, technical support, and team leadership, I am confident in my ability to contribute positively to your organization. I am committed to delivering outstanding customer experiences while helping achieve business goals. I would welcome the opportunity to discuss how my skills and experience can benefit your team.
