I am a Customer Support and Healthcare Operations Specialist with 10 years of experience supporting clients across Australia, the United States, and Canada. My background includes healthcare operations, insurance verification, CRM management, lead generation, appointment scheduling, and technical support.
I have worked with organizations including Cardinal Health, Revive Chiropractic, and Harte Hanks, where I managed patient enquiries, medical supply orders, insurance verification, lead follow-ups, and customer support. I also have experience creating process documentation, training materials, and improving workflows to increase efficiency.
I am proficient in GoHighLevel (GHL), Salesforce, Zendesk, SAP, JD Edwards, Microsoft Office, Canva, and other business systems. I value accuracy, clear communication, and delivering a high standard of service while handling confidential healthcare and customer information.
I am seeking a remote opportunity where I can contribute my healthcare operations, customer support, and administrative experience while continuing to grow professionally.
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