Detail-oriented and customer-focused professional with over 8 years of experience in Technical Support and Credit Dispute Resolution. Skilled in troubleshooting complex technical issues, analyzing credit data, and ensuring compliance with the Fair Credit Reporting Act (FCRA) and Metro 2 reporting standards. Proven ability to communicate effectively with customers, credit bureaus, and internal teams to resolve issues efficiently and deliver exceptional service. Adept at using CRM systems, ticketing tools, and financial platforms to document cases, verify data accuracy, and maintain high client satisfaction. Known for strong problem-solving skills, attention to detail, and a commitment to professionalism and integrity in all customer interactions.
