I have extensive language proficiency skills needed in a highly motivated multicultural company and great ability to provide direction, to serve people, to develop a relation with the client.
I am experienced in both outbound and inbound customer service for financial institutions such as Bank of America, Citibank and Capital One (Billing, Sales, Fraud Detection and Prevention). I have also worked for Elsevier, a publishing company, as a helpdesk support for its Ecommerce websites and eLearning systems; and customer support for order processing and shipment for retail stores.
As a licensed nurse who practiced overseas, I am familiar in using Electronic Health Records (Cerner specifically) while caring for my patients and advocating for their health and wellness. Health education is one of my daily tasks.
