Highly skilled and results-driven Technical Support and Customer Support Specialist with over 5 years of experience across ecommerce and SaaS environments. Extensive background in handling order tracking, refunds, customer retention, and product guidance, with hands-on expertise in Shopify store management to ensure a smooth end-to-end customer journey. Proven ability to resolve complex customer and technical issues through email, chat, and ticketing systems. Proficient in Shopify, Zendesk, Salesforce, Freshdesk, and Outlook. Experienced in live troubleshooting, bug tracking, and performance optimization, with a strong focus on customer satisfaction and long-term retention. Recognized for clear communication, reliable problem-solving, and the ability to thrive in fast-paced, remote support environments.
Core competencies:
3+ years of experience in Technical Support
2+ years of experience in Back Office Support
1 year of experience working as a Shopify Customer Support Team Lead
1 year of experience working as a Virtual Assistant in the Real Estate Industry and Sales or Digital Marketing
SaaS Expertise and Support
Bug Tracking and Reporting
Process/Workflow Optimization
E-Commerce
Meta or Facebook Ads Specialist
Tools used:
M365 applications and services: Word, Excel, Teams, Outlook, etc.
CRM software: Jira, Freshdesk, Zendesk, and Salesforce
Other platforms: Shopify and Business Suite Meta
Communication: Slack, Google Chat, ClickUp, and Teams
AIs: SlidesAI, Replit, MidJourney, ChatGPT, Gemini, Copilot, and Deepseek
