Hello, I'm Val- a working professional with 2+ years of experience in customer support and recruitment/ administrative support for US-based clients in a fast-paced BPO environment.
I've spent my career being the person who keeps things moving behind the scenes and makes sure nothing falls through the cracks:
Customer & Client Support
Providing high-volume phone support for UnitedHealthcare members, handling everything from insurance verification, benefits inquiries, appointment scheduling to billing questions and equipment requests. This built my ability to stay calm, communicate clearly, and solve problems fast, even when the person on the other end is frustrated or confused.
Recruitment & Administrative Coordination
Sourcing and screening candidates, scheduling interviews, managing calendars, and coordinating onboarding documentation across multiple client accounts. I run regular audits to catch compliance gaps before they cause delays.
Tools I'm comfortable with: iCIMS, Microsoft Office (Outlook, Word, Excel), Google Workspace, Calendly, Microsoft Teams - and I pick up new platforms quickly.
I'm now looking to bring these skills into a remote or client-facing support role- whether that's customer support, scheduling and admin coordination, or recruitment support where I can help a business or team run more smoothly. If you need someone reliable, organized, and easy to communicate with, I'd love to chat.
