Hi! I'm Cristelyn, a dedicated customer support professional with over 4 years of experience delivering excellent service, resolving customer concerns, and providing reliable administrative support. Throughout my career, I've worked with customers across phone, email, chat, and CRM platforms, helping resolve inquiries while maintaining accuracy, professionalism, and a positive customer experience.
I have hands-on experience using Salesforce, Zendesk, Microsoft Dynamics 365, Google Workspace, Microsoft Office, and Slack. My background includes customer support, data entry, account management, email communication, record keeping, billing support, and collaborating with cross-functional teams to solve problems efficiently. I am highly organized, detail-oriented, and comfortable managing multiple tasks in fast-paced environments.
As I transition into remote work, I am building my career as a Customer Support Virtual Assistant and Executive Assistant. I am eager to help business owners stay organized by managing customer communications, calendars, emails, administrative tasks, and day-to-day operations so they can focus on growing their business.
I am a fast learner, dependable, and committed to delivering high-quality work. If you're looking for someone who communicates well, takes initiative, and genuinely cares about providing excellent support, I'd love the opportunity to be part of your team.
Services I Can Help You With
-Customer Support (Email, Chat & CRM)
-Executive & Administrative Support
-Calendar & Email Management
-Data Entry & CRM Management
-Customer Inquiry & Ticket Resolution
-Document Preparation & Internet Research
I look forward to helping your business provide exceptional customer experiences while keeping your operations organized and running smoothly.
