With over 4 years of experience as a Virtual Assistant and more than 10 years in the BPO industry, I bring a wealth of knowledge and a strong skill set in customer service, medical billing, property management, and project management. Throughout my career, I have demonstrated exceptional leadership, problem-solving, and communication skills, making significant contributions to organizational growth and operational efficiency.I have a solid background in medical billing and claims management, utilizing tools such as AdvancedMD, eCW, Tebra, EPIC, and UMD to maintain accurate patient records, process claims, and manage payer portals like Availity, Zelis, and ECHO. My experience includes working with major insurance providers such as Blue Cross Blue Shield, Cigna, United Health Care, Medicare, TriWest, GEHA, Mutual of Omaha, and Optum.Additionally, my expertise extends to property management, where I have used platforms like Airbnb, Guesty, and VRBO for accommodations, supported by security systems such as Ring Cameras, Noise Aware, and smart lock systems like Schlage and Eero. I am proficient in various communication and collaboration tools such as Avaya, Nextiva, GoTo Connect, Canva, Salesforce, and HubSpot, which enhance my ability to deliver excellent customer service and manage operations ----------- terms of certifications, I hold a Lean Six Sigma Yellow Belt from Concentrix, have completed Evolve Training, and have been certified in HIPAA (Health Insurance Portability and Accountability Act) compliance, ensuring adherence to healthcare privacy regulations. Additionally, I have completed GROW Coaching training to enhance leadership and coaching capabilities.With my extensive experience and technical proficiency, I am confident in my ability to contribute to your team’s success and drive operational excellence.
