Hi, I’m Krystal, an experienced E commerce Virtual Assistant with a strong background in Customer Support, Shopify operations, and dispute and chargeback management.
I have nearly 10 years of experience in e commerce and over 5 years handling PayPal disputes and chargebacks for dropshipping and Shopify based stores including fashion, supplements, home, outdoor, and other niches. I focus on both customer satisfaction and revenue protection.
What I can help you with:
Customer Support through email, chat, and social media
Shopify order management including fulfillment, tracking, and updates
Refunds, returns, and exchanges
PayPal disputes and chargebacks with a 90 percent plus win rate
Supplier coordination and issue resolution
Social media management for Facebook and Instagram
Data entry, research, and reporting using Google Sheets
Tools I’ve worked with:
Shopify, PayPal, Stripe, Afterpay
Freshdesk, Zendesk, Help Scout, Gorgias, Commslayer
Google Sheets, Gmail, Slack
My strengths:
I am detail oriented and highly organized
I can handle high volume tasks while staying accurate
I communicate clearly with a professional tone
I take initiative and solve problems instead of just responding
I can work independently with minimal supervision
I don’t just handle support, I help reduce refunds, prevent chargebacks, and improve the overall customer experience.
I am reliable, responsive, and available even on weekends when needed.
Verified