Results-driven Administrative Manager, Healthcare Revenue Cycle Specialist, and Quality Assurance Supervisor with over 10 years of experience supporting U.S. healthcare organizations, BPO operations, and remote teams. Proven expertise in revenue cycle management, medical billing, quality assurance, compliance, process improvement, and team leadership.
Experienced in leading cross-functional teams, optimizing workflows, improving operational efficiency, and implementing quality standards that enhance patient experience and business performance. Strong background in healthcare operations, client support, performance coaching, and developing standardized processes that drive measurable results.
Recognized for building efficient systems, maintaining regulatory compliance, and delivering high-quality support in fast-paced remote environments. Adept at collaborating with clients, providers, and leadership teams while ensuring accuracy, accountability, and continuous improvement.
Core Expertise
- Revenue Cycle Management (RCM), Medical Billing, Claims, Denials, Appeals, and Payment Posting
- Quality Assurance, Audits, Calibration, Compliance, and Performance Monitoring
- Team Leadership, Coaching, Training, and Performance Development
- Healthcare Operations and Process Improvement
- SOP Development, Documentation, and Workflow Optimization
- Executive Reporting, KPI Analysis, and Performance Dashboards
- Office Ally, eClinicalWorks, Medisoft, PioneerRx, Google Workspace, Microsoft Excel, Microsoft
- Office, Freshdesk, Zendesk, Gorgias, Asana, -----------, Notion
- HIPAA Compliance, Customer Experience, and Client Relationship Management
- Remote Team Leadership across different Time Zones
Passionate about improving healthcare operations through accurate billing, operational excellence, compliance, and exceptional customer service while helping organizations build scalable, high-performing teams.
