Hi! I'm Julie - a Virtual Medical Assistant, Customer Support Specialist, and Administrative VA helping US healthcare groups, financial firms, and service businesses stay organized, efficient, and well-supported.
I'm known for being calm, reliable, highly detail-oriented, and excellent with people - whether I'm helping a patient understand their medication, assisting a client with account updates, or managing a busy schedule.
WHAT CAN I DO FOR YOU?
VIRTUAL MEDICAL & HEALTHCARE SUPPORT
- EMR/EHR management (eClinicalWorks, ModMed EMA)
- Insurance verification & eligibility checks - Prior authorizations & denials support
- Claims coordination using tools like Cover-----------ds, Availity, Optum360
- Medication refills, provider follow-ups, and pharmacy coordination
- 100% HIPAA-compliant documentation
VIRTUAL ASSISTANT & ADMINISTRATIVE WORK
-Appointment scheduling & calendar management
- CRM updates (Salesforce, Bigin, Google Workspace)
- Inbox management & client communication
- Data entry, reporting, and file organization
- Lead management & real-time job tracking
- Workflow coordination for US home-service businesses
CUSTOMER SERVICE & CLIENT SUPPORT
- Manage inbound and outbound calls professionally
- First-call resolution expertise
- Membership and benefits support
- Complaint handling, escalations & problem-solving
- Email, chat, and phone support
- Accurate and timely case documentation
BOOKKEEPING (Beginner - Intermediate)
- Reconciliations & Journal entries
- General ledger updates
- Financial reports
- Payables, receivables & invoice tracking
- QuickBooks & Excel
SOCIAL MEDIA & CREATIVE TASKS
-Canva content creation
- Caption writing & scheduling (Meta Suite, Hootsuite)
- Video editing (CapCut, InShot)
- Monthly content planning
TOOL I WORK WITH
Epic . eClinicalWorks . Oracle Health . IRIS . Salesforce . Bigin . Google Workspace . Availity . Cover-----------ds . QuickBooks . Teamup . Calendly . Zoom . RingCentral . Mailchimp . Canva . CapCut
LOOKING FOR ROLES SUCH AS:
- Virtual Medical Assistant
- Healthcare VA / Medical CSR
- Insurance Verification & PA Specialist
- Customer Support Specialist
- General Virtual Assistant / Admin VA
- Scheduler / Service Coordinator / Dispatcher
- Bookkeeping Assistant
- Social Media Assistant
If you're looking for someone dependable who communicates well, cares about accuracy, and can support both your operations and your clients/patients -- I'd be happy to help your team succeed.
Let's work together!
