Shopify Customer Support Specialist | 3+ Years of E-commerce Experience
Hi! I'm Hannah Florenze Sangalang, a Shopify Customer Support Specialist with over 3 years of hands-on experience providing email and live chat support for e-commerce brands.
I've worked with Zotic New York, Lumapet Co., and Comfy & Cozy, helping customers with order tracking, shipping updates, refunds, returns, exchanges, subscription management, and other post-purchase concerns. I take pride in delivering prompt, professional, and empathetic support while ensuring every interaction reflects the brand's voice.
Core Expertise
• Shopify Customer Support
• Gorgias Ticket Management
• Email & Chat Support
• Order Management & Editing
• Refunds, Returns & Exchanges
• Shipment Tracking
• Subscription Management
• Customer Complaint Resolution
• Richpanel, Gmail & Slack
What I Bring to Your Team
With over 3 years of Shopify e-commerce customer support experience, I understand the importance of delivering prompt, accurate, and empathetic service. I'm highly organized, adaptable, and committed to resolving customer concerns efficiently while creating a positive experience that reflects your brand.
I'm looking for a long-term opportunity where I can contribute to your team's success, continue growing professionally, and help build lasting relationships with your customers.
Thank you for taking the time to visit my profile. I look forward to the opportunity to work with you!
