Through years of working both in the corporate industry and remotely for more than two decades, handling positions such as customer service, virtual assistant, order processor, email and chat support, administrative assistant, executive assistant, team manager, supervisor, and other clerical jobs, I have honed my skills in handling customer inquiries and complains where empathy has become part of my system allowing me to provide better solutions to issues brought about by the customers. Having worked remotely for more than a decade also equipped me with sufficient skills in data research and other computer application skills.
I have adequate knowledge of Microsoft applications such as MS Word, MS Excel, MS Outlook, MS Powerpoint, and MS Teams. Google applications such as Google Docs, Google Sheets, Google Slides, Google Drawing, Google Forms, Google Meet, Google Classroom, and Google Calendar. I am adaptive and a fast learner of other software like CRMs, Recurly, Intercom, Hunter, and other software necessary to complete the task. As a technically inclined person, I am very keen on details and quick at grasping new skills necessary to become a practical part of the team and as an individual contributor. I can work perfectly with minimal supervision.
With the most recent job I took, I review profiles and job posts, making sure all are in compliance with the policies set by the company. I then formulate and send out notifications via the ticketing system and email to notify them of any violations found on their profile or job posts.
Excellent English communication skills, both written and verbal, make me an effective communicator to both my employer, teammates, and clients or customers. I love learning new things, honing my skills, and expanding my capabilities with the right amount of efficiency.
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