Product Listing Creation (Shopee, Lazada, Tiktok, Shopify, Etsy)
• Conduct keyword research to identify relevant and high-ranking keywords in the target language.
• Optimize product titles to enhance discoverability and search engine ranking.
• Manages team to maintain good quality content for Product Listing and Shop Ads
Shop Design Management (Shopee)
• Feed Content Creation and Shop Decoration (Design & Editing) - Canva
• Drives business growth and financial returns of Cross Border Shops under the Shopee International Platform (SIP) that caters SEA countries (Singapore, Malaysia and Philippines)
• Directly collaborates with Regional counterpart to provide in-depth analysis on internal process improvement
Logistics Operation (Shopee)
• Monitor and analyze logistics performance metrics (KPI), such as on-time seller pickup and buyer delivery (SLA), volume capacity and campaign performance
Customer Service Representative - Chat & Email (Amazon)
• Solve concerns the first time to provide the best possible support experience to our customers.
• Empowered to think like owners and resolves concerns via phone, email or live chat.
