An Seasoned Customer Support in BPO industry for roughly 14 years, whose passionate and enthusiastic in helping customer with their inquiries and resolving issues, providing excellent customer support and experience by being proactive and having initiative.
Previous Accounts:
| Process and managed referrals for Physical Therapy and Rehabilitation under Workers Compensation
|Healthcare for Dental; Provider and Patient services
|Telecommunications and Cable Service
|Travel/ Hotel reservations
|Technical Support accounts
Skills:
|Seasoned call center agent handling Inbound and Outbound calls as well as Emails
|Strong communication and problem-solving skills
|Ability to manage high call volumes efficiently
|Strong organizational skills with a keen eye for detail.
|Prior experience with EHR systems, CRM software and other client management tools.
|Knowledge of insurance terminology, insurance verification, products, and processes.
|Prior experience in working independently and efficiently in a virtual environment.
|A commitment to maintaining confidentiality and ethical standards.
