Results-driven Senior Operations Manager with over 8 years of experience in the BPO industry, specializing in operations management, sales, customer service, technical support, training, and lead generation. Proven ability to lead high-performing teams, streamline processes, and drive operational excellence in fast-paced environments.
Experienced in managing end-to-end operations, coaching and developing agents and leaders, improving performance metrics, and aligning daily operations with strategic business goals. Strong background in customer-focused solutions, business planning, and process improvement, with a hands-on leadership style that promotes collaboration, accountability, and continuous growth.
Adaptable, detail-oriented, and highly organized professional with excellent communication and problem-solving skills. Committed to delivering exceptional results, supporting organizational success, and continuously learning to meet evolving business needs.
