Hi there! Thank you for visiting my profile. :)
If you're looking for someone who doesn’t just complete tasks but genuinely cares about your customers, your brand, and your growth. You’re in the right place.
I’m a Customer Support Specialist and Social Media Manager with hands-on experience in e-commerce and pet wellness brands. I help businesses turn everyday interactions into meaningful customer relationships, improve retention, and create content that feels human, warm, and engaging, not robotic or salesy.
I started in customer service, handling daily enquiries, subscriptions, refunds, and product concerns but over time, I realised something important: Great businesses don’t just solve problems… they build trust.
That’s where I come in.
I don’t just reply to messages. I help you create a customer experience that makes people stay, trust your brand, and come back again.
Here’s how I can support your business:
— Customer Service & Email Support
I handle enquiries with empathy, clarity, and professionalism turning frustrated customers into loyal ones while protecting your brand voice.
— E-commerce Support (Gorgias, Shopify)
Order tracking, subscription changes, refunds, and follow-ups. I keep your operations smooth and your customers informed.
— Social Media Management & Engagement
I create captions, respond to comments and DMs, and build genuine connections with your audience to increase engagement and trust.
— Content Creation & Caption Writing (SEO-Informed)
I write warm, relatable, and conversion-focused content that speaks directly to your audience (especially in the pet niche).
— Community Engagement
I naturally engage with your audience, building relationships without sounding pushy or sales-driven.
— Basic SEO & Blog Content Publishing
I help optimise articles, select the right keywords, and publish content that supports long-term growth.
What makes me different?
I combine customer service + content + community.
Most VAs focus on one area but I bridge all three, so your brand feels consistent, trustworthy, and human across every touchpoint.
I also pay close attention to details, tracking customer concerns, identifying patterns, and helping you improve your systems based on real feedback.
But more than anything—I care. I treat your business like my own, your customers like real people (not tickets), and your brand like something worth growing with intention.
If you're looking for someone reliable, warm, and proactive, someone who can support both your customers and your content. I’d love to be part of your team.
Let’s build something meaningful together. xoxo
Verified