My name is Tessa Tanya T. Tenefrancia, and I’m currently looking for a full-time, long-term opportunity where I can continue to grow and contribute my skills.
I have over 6 years of experience as a Customer Service Representative for a US-based phone service company, where I was part of the Executive Resolutions Department. I handled escalated calls from customers requesting to speak with a manager, resolving concerns with professionalism and care. I managed a high volume of interactions daily, assisting up to 150 customers with different concerns while maintaining quality service.
I also worked as an Administrative Assistant for a US-based construction company. My responsibilities included managing emails, handling inbound and outbound calls, coordinating with clients and suppliers, and supporting day-to-day operations. I created and sent invoices, tracked payments, issued receipts, and assisted with HOA applications for property renovation approvals, along with other administrative tasks as needed.
I am organized, detail-oriented, and comfortable working in fast-paced environments. I’m confident in communicating with clients, managing schedules, and keeping tasks on track.
Skills include:
Administrative Support, Email Management, Calendar Management, Travel Planning, Cold Calling, Chat Support, Invoicing, Data Entry, Customer Service, Quick Learner, Grace Under Pressure, Excellent Communication Skills (oral and written), Attention to Detail
Tools:
Microsoft Word, Excel, Google Workspace, JobTread, BuilderTrend, Beam, ZoHo
