Results-driven IT Support Engineering specializing in incident management across multiple channels (phone, chat, email).
Core Technical Expertise:
Microsoft & Directory Services: Proficient in Office 365 administration and Active Directory user/group management.
Remote Support & Ticketing: Skilled in Azure Virtual Desktop ,Remote Desktop Manager, N-table, BeyondTrust ServiceNow,and ManageEngine (ServiceDesk).
Networking: Experienced in TCP/IP, DNS, DHCP troubleshooting, and VPN support (GlobalProtect).
