With nearly a decade of experience in the healthcare industry, I bring a strong background in both revenue cycle management and patient coordination. I began my career in 2017 with Optum as a Denial Management Specialist/Claims Processor, where I spent three years developing deep expertise in accounts receivable, insurance verification, and claims resolution. As a subject matter expert for two years, I created training materials, conducted quality audits, and led process improvements to ensure performance targets were consistently met. I also handled high-value and complex claims, performing root cause analysis to drive effective resolutions.
I later transitioned into a supervisory role at a radiology office, where I led a patient scheduling team for two years. In this role, I oversaw appointment coordination, ensured accurate coding to prevent billing issues, and provided patients with clear preparation instructions to support quality care delivery.
Most recently, I worked as a Medical Assistant/Scheduler for a radiology office in California, USA, continuing to build my expertise in patient coordination and administrative support.
I am proficient in various EMR systems, including Allscripts, Synthesis, and OnBase, as well as Microsoft Office tools. Known for being highly organized, adaptable, and resourceful, I excel in multitasking environments and am able to work both independently and collaboratively while quickly learning new systems and processes.
