Customer Service VA | Email & Chat Support Specialist

Hello! I am a Customer Service Specialist with over 8 years of combined experience in written communication, customer care, and process management.With a solid background as a BPO Process Associate and an English Education professional, I specialize in non-voice customer support (Email, Live Chat, and Ticket Management). My unique background guarantees that all customer interactions are handled with flawless written English, deep empathy, and absolute professionalism.I excel at turning frustrated customers into loyal buyers by providing fast, clear, and accurate solutions. I am highly adaptable, quick to learn backend systems, and comfortable working independently under tight deadlines.My Core Expertise Includes:• Customer Support: Email Management, Live Chat Support, & Ticket Resolution• E-commerce Support: Order Tracking, Refunds, Returns, and Exchange Processing• Social Media Moderation: Managing Facebook, Instagram, and TikTok Inboxes/Comments• Administrative Tasks: Data Entry, Google Workspace, and Microsoft OfficeTools I can easily navigate/learn: Zendesk, Freshdesk, Shopify, Help Scout, Slack, and Trello.I am looking for a part-time role (20 hours/week) and am fully equipped with a reliable laptop and high-speed internet. I am ready to lessen your daily workload and keep your customers happy!