Self-motivated Quality Assurance Specialist with strong knowledge of CRM systems and practices supported by professional work experience with a positive attitude.
With an overall eight (8) years of professional experience, five (5) years in a work-from-home set-up and three (3) years in an Industry set-up. A Quality Assurance Specialist for two (2) years and a detail-oriented person with experience in customer service over three (3) years.
Through my working experience, this equipped me with solid communication, adaptability, and problem-solving skills. I have consistently demonstrated strong interpersonal skills, empathy, and the ability to handle challenging situations. I am particularly proud of my ability to adjust to different schedules, having worked the graveyard shift. With the ability to adapt to different personalities. Over time, I have gained skills in organizing, monitoring, reporting, documenting, auditing, prioritizing, and managing time effectively.
