Results-driven Workforce and Capacity Planning professional with over 12 years of experience in technical support, real-time management, forecasting, and resource optimization across global BPO organizations including Convergys, Sykes, TaskUs, Google Operations Center, Concentrix, and Everise. I specialize in staffing strategy, long-term forecasting, scheduling governance, and performance analysis to ensure operational efficiency and client satisfaction. With strong analytical skills, advanced proficiency in workforce tools and SQL, and a collaborative leadership approach, I am passionate about aligning people, processes, and business goals to drive sustainable results and continuous improvement. Managing emails, calendars, meetings, and data analysis/data input is my normal day to day.
