II am a HIPAA-certified Healthcare Virtual Assistant with 1.5 years of experience supporting healthcare providers with administrative and patient-facing tasks. I handle patient communications through phone, SMS, email, and secure messaging, coordinate appointments, process prescription refill requests, assist with medical records requests, and support disability and FMLA documentation to help ensure smooth daily clinic operations.
I also have 3 years of experience in pharmacovigilance, where I worked with medical and safety data in a structured, detail-focused environment. My responsibilities included data entry of medical information, medical coding, reviewing and organizing adverse event reports, and preparing clear, accurate summaries of patient and medication data to support safety and compliance requirements.
I am experienced in tools such as Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office, Canva, Slack, and Spruce Health, which I use to efficiently manage documentation, communication, and coordination within a team. I also took on a training and support role, where I helped onboard and guide new virtual assistants, shared workflows, and assisted them in learning healthcare processes and systems.
With my combined background in healthcare virtual assistance and pharmacovigilance, I bring strong attention to detail, accuracy, and organization. I am proactive, dependable, and able to manage multiple priorities in fast-paced environments while maintaining clear communication and a patient-centered approach.
