With 8 years of experience in the BPO industry, I’ve built a strong foundation in client relations, team management, and operational excellence. My career spans two employers: 3 years at TaskUs as a Quality Assurance Level 3, and 5 years at Swak BPO as a Data Representative Level 2 in a US insurance billing department.
Throughout these roles, I’ve honed expertise in:
Training and mentoring tea-----------mbers on procedures
Managing client relationships and collaborating with managers, carriers, and stakeholders
Delivering accurate data entry, reporting, and presentations
Streamlining email and inbox management to ensure smooth communication
I am proficient in a wide range of tools and platforms, including Applied Epic, LastPass, SharePoint, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams), Google Workspace, Slack, and AI-powered tools.
I thrive in dynamic environments where precision, communication, and teamwork drive success. My goal is to continue leveraging my skills to contribute to organizational growth while developing innovative solutions for process improvement.
