Over the past two years, I have honed my skills as a Customer Service Representative, focusing on expertly managing inbound and outbound consumer inquiries via phone and email. My forte lies in swiftly addressing customer concerns, efficiently facilitating refunds to resolve disputes, and consistently prioritizing exceptional service to uphold superior levels of customer satisfaction.
In addition to my expertise in Amazon Seller Central and A-to-Z claims, I have actively managed Shopify as a content administrator, expanding my eCommerce platform skills. Besides my role as a Customer Service Representative, I also collaborate part-time with a client, assisting with tasks like product uploads, inventory management, order fulfillment, and handling Amazon support cases (including re-measurements and category fixes) while maintaining responsive email communication.
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