I started out as a customer service rep in a call center, where I learned the basics—answering calls, resolving issues, and really listening to what the customer needs. It was a great foundation, and it taught me the importance of patience and empathy in delivering great customer service experience. I always actively listen to the customer and then talk him through how to solve his problem or what I’m doing to help him out. I try to put myself in the customer’s shoes and make sure I can understand their needs best. During my career, I realized that a calm and friendly approach can work wonders in communication with a customer.
