Results?driven IT Technical Support professional with experience in providing Level 1–2 support for desktops, laptops, printers, and network connectivity issues. Proficient in Windows OS, Microsoft 365, hardware troubleshooting, and basic network administration. Known for fast issue resolution, excellent customer service, and maintaining system uptime. Adept at documenting i-----------, following ITIL processes, and working collaboratively with IT teams.Key Skills:Hardware & Software TroubleshootingWindows OS / Microsoft 365Helpdesk & Ticketing SystemsLAN/WAN & Basic NetworkingRemote Support ToolsUser Account & Access Management
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